Solving the lack workflow flexibility in remote desktop access platforms

Let’s face it, work-from-anywhere has become the norm, and with it comes the need for remote desktop access platforms. However, the unfortunate reality is that not all providers offer the flexibility and customization that IT professionals need to manage workflows efficiently––this can be frustrating and time-consuming for workers trying to manage users and allocate subsequent tasks and resources.

One of the most significant flaws with many remote desktop access platforms is their limited configuration options, making it challenging to assign users to the required machines. The result: IT staff manually educating end-users on using downloadable clients or browser-based solutions—arduous manual tasks that no organization has the time or resources to waste.

To make matters worse, many remote desktop access platforms don’t provide adequate automation features. As a result, IT departments often end up with multiple remote desktop solutions, making it exceedingly difficult to manage all users’ desktop connections. The absence of automation leads to many problems, including the lack of critical insight to know what machines are or are not available. This absence of proactive alerts results in additional, highly-tedious manual processes required to manage machine resources and the deluge of open end-user support tickets.

Then there are VPNs—a technology that presents many security issues, making it difficult for IT to manage access and rights while limiting external IT systems and devices. Furthermore, IT remains burdened with capacity management challenges, with no ability to log historical usage trends, no way of controlling users, or the ability to budget or apply cloud cost-saving initiatives.

But that’s not where it ends. The ever-evolving world of technology and its applications continuously impact the consistency of remote desktop access and end-user experiences, adding to the highly arduous job of IT managing large-scale remote desktop connector environments. Even rudimentary changes or modifications to desktops often require end-users involving IT, which can be time-consuming and frustrating.

End-users also face additional challenges when using remote desktop access platforms––most often, they find it difficult to effectively connect with dispersed teams and colleagues. In addition, they often find themselves pulled between remote and in-office environments, making it hard to predict commute times and workload. Maintaining a healthy work-life balance is crucial for employee satisfaction; therefore, finding the right remote connectivity tools is essential.

Fortunately, modern remote desktop access platforms have evolved to offer numerous benefits to users, such as providing the ability for one-time configuration of business rules and automatically applying those settings to new desktops and users. Additionally, these platforms can manage user-to-resource assignments and connections, even if users are on the move, using the most suitable display protocol for their unique needs. And to top it off, all of these features can be accessed and managed from a single portal, streamlining the process and reducing the complexity of managing multiple desktops and users.

Investing in the right flexible and automated solution can help businesses overcome these challenges, increasing employee satisfaction, productivity, and agility and ensuring companies thrive in remote work environments.

Ultimately, the right remote desktop access platform can make all the difference.